首页 > FAQS

Instruction Manuals

VIDEOS

FAQS

  • Q: Voice Features&Utterances

    Feature Utterances Launch skill Open "Invocation Name" Ask "Invocation Name" Start Alexa, ask "Invocation Name" to start vacuuming Alexa, ask "Invocation Name" to start mopping Alexa, tell "Invocation Name" to give...
  • Q: What are the functions of the gyro sweeper?

    1. Do not repeat cleaning, but automatically navigate to the uncleaned area to clean without missing. 2. Automatic recharge 2.1, automatic recharging stand after sweeping, 2.2, Automatically be back to the recharging stand when being the low battery. 2.3, Button, remote control will automatically be back to therecharging stand 3. Built-in high-precision gyroscope, bow cleaning in the carpet type. It supports various floor cleaning ...
  • Q: Why can't my robot vacuum be turned off after power on?

    Hello, after the power is turned on, pressing the power button cannot be turned off, which may be due to the following reasons: If the equipment switch is used frequently, please check whether the switch button is damaged; Please check whether the connection cable of the face shell is loose or falling off; If no abnormality is detected, please contact the seller for after-sales treatment ...
  • Q: My sweeping robot left/right wheels won't turn, only spin in the same place, what's wrong?

    This problem may be caused by the following reasons; first check if the left and right wheels are stuck by foreign substance, and if the sockets are loose; if only one wheel does not turn. Please exchange the socket to check if the machine still with the same wheel does not turn. If yes, it means the wheel does not rotate is broken and needs to be replaced. If it is not, the motherboard needs to be replaced; The robot starts with leaning to one side, stop and move again or sto...
  • Q: why does the sweeping robot moving left and right and pausing?

    If this happens, it could be due to the following reasons: checking whether all the floor sensors with socket loose/fallen; Gently breaking the floor sensor wire with your hand to check if fallen off, if none of the situation happened, you need to contact aftersales to replace the motherboard; Checking if the floor sensor lens is obscured or sticky; replacing a whiter colored floor to run the sweeper. Observe if the left and right backward or red light alarm status still exist.
  • Q: why does the sweeping robot moving left and right and pausing?

    If this happens, it could be due to the following reasons: checking whether all the floor sensors with socket loose/fallen; Gently breaking the floor sensor wire with your hand to check if fallen off, if none of the situation happened, you need to contact aftersales to replace the motherboard; Checking if the floor sensor lens is obscured or sticky; replacing a whiter colored floor to run the sweeper. Observe if the left and right backward or red light alarm status still exist.
  • Q: In which form is the map data of the gyroscope sweeping robot transmitted?

    Streaming services enabled for transmission over streaming data channels
  • Q: Why is my sweeping robot not turning on properly?

    If you can't turn on the device by pressing the switch button, there may be several reasons: the device prevent time is too long, the battery is out of power, need to use the charging base or adapter to charge; please check if the battery cable is loose or fall off; If you operate the device frequently, please check if the switch button is damaged. If none of the above reasons, please contact the seller for after-sales service.
  • Q: What are the advantages of laser sweeping robot?

    Dear user, in this situation, you need to use the adapter to directly charge the robot. It should be noted that after the robot prompts that the charging is complete, you still need to continue charging for at least one hour. At this time, you are charging the battery inside the robot. To activate the external lithium battery, one hour later, stop the robot for one minute and charge the host again, so that it can be charged normally. If it still does not work, please repeat the abo...
  • Q: Not matter turing on or off, why is my sweeping robot with the fan and brush spinning ?

    This situation should be caused by a problem with the robot's motherboard, so please contact the seller for after-sales service.
  • Q: Why does the sweeping robot's brush suddenly not turn?

    If the main brush rotate and the side brush does not rotate, or both the main brush and side brush do not rotate, there may be several reasons: check if there is any foreign substance wrapped around the rotating part of the brushe, If there is, remove the foreign substance and check again; If both the main brush and side brush do not rotate, loosen the screws to see if the brushe rotate normally after starting the robot; If none of the above methods work, please contact the seller fo...
  • Q: Why sweeping robot suddenly stops working in the middle of operation?

    This may be due to the following reasons: Check if the robot is automatically shutting down due to battery exhaustion, in which case it needs to be recharged; Check if the robot is working in fixed-point mode, which paused after 10 minutes of operation.
  • Q: The remote control for the sweeping robot doesn't work?

    If the buttons on the remote control don't work after the robot turns on, there are several possibilities: if the remote control doesn't work, but the robot can find the charging base normally, that would be the remote control is out of power or damaged; if the remote control doesn't work, and the robot doesn't rotate to calibrate when looking for the charging base, it means that the receiver head on the robot keypad/display board is malfunction, you need to replace the keypad or...
  • Q: Why does the sweeping robot not automatically look for the charging base anymore?

    If the sweeping robot has a problem with not being able to find the charging base properly (it won't turn in a circle when looking for the charging base and can't align the charging base), it means that the receiver head of the sweeper's keypad/display board is malfunction and the keypad or receiver head needs to be replaced.
  • Q: Why does the sweeping robot not automatically start sweeping jobs at the scheduled time?

    This may be caused by the following reasons: the sweeping robot's switch is turned off, just turn it on again; The appointment setting is unsuccessful, please reset the appointment time. When the machine beeps, it means the appointment setting is successful; The time setting is incorrect, the appointment time is set according to the sweeper's running time, so if the robot's time is not set correctly, the appointment time will also be incorrect. So you should set the cur...
  • Q: Does the sweeping robot product support 5G Wi-Fi ?

    The current sweeping robot products, for MCU docking solution, choose dual-band module, support 5g Wi-Fi (also supports 2.4g Wi-Fi).